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Manual Interinstitucional para la canalización de Violencia Digital

Aguascalientes, Ags. Abril 2024

Hoy presentamos el Manual Interinstitucional para la Canalización de Violencia Digital, luego de una ardua lucha, en 2019 se logró que en Aguascalientes se reconociera la violencia digital como un tipo de violencia en la Ley de Acceso de las Mujeres a una Vida Libre de Violencia para el Estado de Aguascalientes y en el Código Penal para el Estado de Aguascalientes.

A cuatro años de su tipificación, en Cultivando Género nos hemos comprometido a trabajar desde la sensibilización, capacitación y creación de información, tales como la redacción de manuales (amamos escribir manuales), entre otros, creemos que la educación es y debe ser la base de la prevención.

En este recorrido por escuelas, impartiendo charlas, capacitando, escuchando y acompañando a personas que pasan por situaciones de violencia digital, observamos que el primer contacto ante las distintas instituciones gubernamentales tiene un efecto desmotivador y revictimizante.

De manera general, son extraordinarios los casos en que las distintas personas que reciben algún tipo de atención por parte de las y los servidores públicos que integran las distintas dependencias, refieren haber recibido un trato digno. Específicamente cuando se trata de ofrecer atención respecto a algún tipo de violencia, nos encontramos con personal que muy pocas veces ha recibido capacitación y sensibilización respecto a la forma de dar seguimiento a cada una de las denuncias que recibe, sin dejar de lado que la misma burocratización de los procesos se han convertido en un verdadero calvario para la ciudadanía y tratándose de violencia digital se sigue pensado solo para áreas como la Policía Cibernética, además de que, social y culturalmente, las prácticas de violencia digital sexual siguen siendo estigmatizadas.

En el 2023, gracias al financiamiento de INDELA, impartimos dos capacitaciones gratuitas a personas servidoras públicas de distintas dependencias del estado de Aguascalientes y del municipio capital -se eligió el municipio de Aguascalientes ya que es el único municipio de Aguascalientes que cuenta con una unidad de delitos cibernéticos-, para este proceso se invitaron a personas de primer contacto de distintas dependencias ya que creemos que la violencia debe ser atendida de forma transversal por las diferentes instituciones que tengan algún grado de injerencia y competencia, y no como tarea exclusiva de aquellas cuyo objeto sea la seguridad y los casos de mujeres.

Cada proceso de capacitación tuvo una duración de 10 semanas, tiempo en el que se compartieron herramientas legales, psicológicas, técnicas y sociales para el acompañamiento desde la perspectiva feminista, de género y derechos humanos en casos de violencia digital.

La capacitación también nos permitió conocer la forma en la que las distintas dependencias atienden y canalizan a personas que pasan por violencia digital, así como a identificar las áreas de oportunidad para diseñar procesos basados en derechos humanos.

El Manual Interinstitucional para la Canalización de Violencia Digital es el resultado de acompañar procesos de formación de personas servidoras públicas, de escucharles y de construir en colectivo un acompañamiento más empático, humano y de confianza.

La violencia digital es un tipo de violencia y debe atenderse; ante el reconocimiento del Estado y su tipificación en los distintos instrumentos legales, el mismo Estado tiene la responsabilidad de ofrecer los servicios de atención, acompañamiento, brindar herramientas legales, terapéuticas y de acceso a la justicia a las personas receptoras de violencia digital, así como la capacitación necesaria para las personas operadoras que ofrecen estos servicios a la sociedad.

Descárgalo de forma gratuita en Manual Interinstitucional para la Canalización de Violencia Digital,

14 respuestas en “Manual Interinstitucional para la canalización de Violencia Digital”

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